PRIVACY POLICY

Kaia Wigs & Hair Extensions LLC

Effective Date: November 5, 2026

Kaia Wigs & Hair Extensions LLC (“Kaia Wigs,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://www.kaiawigs.com, create an account, subscribe to communications, or purchase our products.

Kaia Wigs offers worldwide shipping to eligible destinations. Depending on your country or state of residence, additional privacy rights and protections may apply.

1. Information We Collect

We may collect the following information when you interact with our website or services:

Personal Information

• Full name

• Billing and shipping addresses

• Email address

• Phone number

• Country and region of residence

Order and Payment Information

• Products purchased

• Order history

• Transaction details

• Payment confirmation and transaction references

• Shipping and tracking information

• Returns, refunds, and customer service inquiries

Account Information

• Customer account details

• Login and authentication information

• Saved addresses and account preferences

Website and Device Information

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Website interactions

• Product views and shopping cart activity

• Cookies and online identifiers

• Website analytics information

Marketing Information

• Email subscription preferences

• Promotional campaign interactions

• Advertising attribution information

• Abandoned shopping cart activity

• Customer communications

Information may be collected directly from you, automatically through website technologies, or through authorized third-party service providers.

2. How We Use Your Information

We use personal information to:

• Process payments and fulfill customer orders.

• Arrange domestic and international shipping.

• Provide order confirmations and tracking updates.

• Coordinate deliveries with shipping carriers and fulfillment partners.

• Respond to customer questions and support requests.

• Manage customer accounts and shopping preferences.

• Process returns, exchanges, and refunds.

• Improve website functionality and customer experience.

• Analyze website traffic and shopping activity.

• Detect fraud and unauthorized transactions.

• Send promotional communications where permitted.

• Send abandoned-cart reminders where legally permitted.

• Measure advertising effectiveness.

• Comply with applicable tax, customs, accounting, and legal obligations.

Legal Bases for Processing

Where the European Union General Data Protection Regulation (GDPR), UK GDPR, or similar laws apply, we process personal information using an appropriate legal basis, which may include:

• Contractual necessity: Processing orders, delivering products, and providing requested services.

• Legal obligations: Complying with applicable laws and recordkeeping requirements.

• Legitimate interests: Protecting our website, preventing fraud, and supporting certain business operations.

• Consent: Sending certain marketing communications and using nonessential tracking technologies where consent is required.

Where consent is required, you may withdraw it at any time.

3. Payment Information

Payments are processed through third-party payment providers available through our Wix checkout.

Kaia Wigs does not store complete credit card numbers or card security codes on its own servers.

Payment providers may process financial and transaction information to authorize payments, prevent fraud, and complete purchases.

Available payment methods may vary by country.

Customers using installment financing or buy-now-pay-later services should review the applicable provider's privacy policy and terms.

4. Cookies and Tracking Technologies

Our website uses or may use cookies, pixels, analytics tools, and similar technologies to operate our online store and understand website performance.

These technologies may include:

Essential Cookies

Necessary for website security, shopping carts, checkout functionality, and customer account access.

Analytics Cookies

Used to understand website traffic, visitor behavior, product engagement, and website performance.

Advertising and Marketing Technologies

Kaia Wigs uses or may use services including Meta Pixel, Meta Conversions API, and Google Analytics to measure advertising performance and understand customer interactions.

Depending on the technology and configuration, these services may process information such as IP addresses, device identifiers, website visits, product views, and purchase events.

Cookie Preferences

Where required by applicable law, we request consent before activating nonessential cookies or tracking